How does Clearwater keep my company’s data secure?
Clearwater takes the security of your company’s investment data very seriously. Every data transfer coming into and going out of our system is fully encrypted. Once your data has been integrated into Clearwater’s database, it is protected by a secure network with monitored firewalls and constant vulnerability scanning. Network and host intrusion detection services, along with malware and virus scanning, protect Clearwater’s network and servers from malicious access attempts. We ensure that our security controls always meet the latest security standards. Also, a third-party security firm conducts a comprehensive penetration test every year.
Can other companies using the Clearwater system access my company’s data?
Each company’s investment data is isolated from and inaccessible to any other company using Clearwater’s system. Our technology is designed to provide each company with a unique and segregated identifier that ensures only your designated employees can access your data.
Is my Clearwater account login secure?
Clearwater utilizes strong password requirements for all of its users, and these passwords are never stored on the devices you use to access the website. Your connection to Clearwater’s website is fully encrypted and secured, and any repeated unauthorized attempts to access your user account will trigger security lockdowns to protect your data.
Can I set up Clearwater accounts and access rights for people in my company?
Clearwater will work with you to set up user accounts and designate administrators. Your administrators manage users’ specific account permissions.
Do Clearwater employees have access to my company’s data?
Every Clearwater employee is trained to keep your company’s data protected and confidential, but only key Clearwater personnel who are assigned to support your account will have access to your data.
When is Clearwater’s system available for my company to use?
The Clearwater website is available 24 hours a day, 7 days a week, 365 days a year.
What happens if Clearwater’s system has an outage or downtime? Is my company’s data safe?
Clearwater’s business continuity and disaster recovery processes are thoroughly defined and tested on a quarterly basis to ensure that downtime remains as brief as possible when outages occur. Clearwater maintains a disaster recovery site that provides quick and full recovery when issues arise at its primary production site. We aspire to a Recovery Time Objective of 30 minutes with a Recovery Point Objective of 30 minutes. To take a more thorough look at Clearwater’s excellent track record for website uptime, you can visit our system history page at http://status.clearwateranalytics.com.
Will I know ahead of time when the Clearwater system will be down?
Clearwater posts notice of any emergency issues as well as upcoming planned downtime on its status website: http://status.clearwateranalytics.com. Our regular maintenance window falls on Saturdays between 8 a.m. and 2 p.m. Mountain Time.
Does Clearwater back up my company’s data?
Clearwater is continuously mirroring client data from its production site to its disaster recovery site—data is never more than 30 minutes old. Additionally, we perform full backups of our database on a weekly basis, with incremental backups occurring daily. We ensure that your company’s investment data is not only securely backed up, but that it is also quickly accessible if a backup restoration becomes necessary.
Can I depend on Clearwater’s system to perform well?
Clearwater’s System Operations and IT teams are continuously monitoring the performance of our servers, applications, and hardware infrastructure. We are a growing company and are always building our infrastructure in anticipation of an annual increase in traffic, client connections, and reporting calculations. We take the steps necessary to provide a solid and responsive solution for companies that utilize our reporting and analytics tools.