Outstanding Customer Service
and Industry Expertise

Everybody’s got questions. With Clearwater, you get answers. Our dedicated customer service personnel operate as an extension of your team, provide proactive education on the latest insurance trends, and are more than happy to help when you need support or training. You’re never alone when you’re closing your books, preparing NAIC filings, or completing that next packet for the board.

Dedicated Customer Service

You deserve customer service that you can trust. Whether it’s every day or once a month, we’re there when you need us. Our customer service team is knowledgeable and responsive and we work to understand your deadlines and adapt to your processes. Clearwater provides support tailored to your exact investment accounting and reporting software needs.

Proactive Regulatory and Accounting Guidance

We know that keeping up with regulatory changes, new insurance accounting guidance, and investment trends can be time consuming, complicated, and demanding. Clearwater’s experts proactively monitor the insurance accounting and regulatory landscape and deliver timely information to you. With Clearwater, you’re always up to speed and in the know. Learn how Clearwater can help you stay up to date on the latest accounting standards and regulations.

“After years of searching, I finally found a company that backs its promise of outstanding customer service. Clearwater stands head and shoulders above the competition.”

–Ed Murphy, Vice President and Chief Investment Officer, Merchants Insurance Group

Unlimited Training and Education

We believe that every customer is entitled to world-class training, and that accessible customer support should be a core component for any software or service offering. At Clearwater we embody this belief. Our dedicated and experienced customer service team is with you every step of the way.

Going Above and Beyond

We go above and beyond to provide holistic, responsive customer support, giving you a powerful resource to make Clearwater’s insurance investment accounting solution work for you.

Someone You Can Trust

Someone
You Can Trust

A dedicated, single point of contact that knows you and your portfolio

Questions Big and Small

Questions
Big and Small

We will research any investment-related questions for you

Custom-Fit Service

Custom-Fit
Service

Service specifically tailored to your needs

Watching Out For You

Watching
Out For You

Proactive notification, education, and training on regulatory changes, tracked by a team of experts, that affect your investment portfolio

Every Step of the Way

Every Step
of the Way

Support every day and at every period end

Clearwater’s Educational Toolbox

  • Topical industry webinars
  • Blogs
  • Insight papers
  • Training videos and webinars
  • Product demos
  • Over-the-phone support